I really don’t believe this. I just got a bill for an overdue $5.50 from AT&T. Yes, for the long distance service I cancelled back in June 2011 and again in October 2011.
AT&T: Hello, this is Sitara Gupta. How may I help you today?
[Wow. Someone at a call center in India who isn’t named Mary or Julie….]
Me: Hi. My customer number is 203-111-2222 1234567
[Two sentences later…]
AT&T: So you said your number is 203-777-8888?
Me: Huh?
AT&T: You told me that your number is 203-777-8888.
Me: No I didn’t. You’re reading the caller ID number for my office. I told you that my number is 203-111-2222.
[Two sentences later…]
AT&T: What’s your Customer ID?
Me: Ahhhrrrggg. That’s what I started the conversation with. It’s 203-777-88…
AT&T: No, that’s your phone number. What’s your customer number?
Me: Well, if you look at an AT&T bill, you’ll see that the bloody Customer ID starts with the phone number! [yeah, I should have known better]
[So the conversation continues… And I’m getting angrier and angrier by the minute.]
AT&T: I will make sure that we take care of this for you.
Me: Yeah, that’s what everyone else said.
AT&T: Well, I do have to transfer you to another department.
Me: Oh crap. Not to another call center in India? Can you connect me with a 5 year old in the U.S. who might be competant enough to handle this correctly?
AT&T: No, it will be another call center. I’ll transfer you now. My name is Tamara Stevenson and I am happy to have helped you.
[Weren’t you Sitara Gupta at the beginning of this conversation???]
Click. Dial Tone…..
AT&T: Hello, this is Romina. May I have your phone number please?
[Just shoot me. Blah blah blah from Romina]
AT&T: I assure you that we I will take care of this.
Me: Look, all I want is to never, ever hear from you people again.
—
Hey. At least I got Romina’s operator number () in case this all goes south again
W72T0203